FAQ

1. How can I track my order?
   You can easily track your order by logging into your account and navigating to the “Order History” section. From there, you’ll find a tracking number for each of your orders. Click on the tracking number to see the current status and estimated delivery date.
2. What payment methods do you accept?
   We accept all major credit cards, including Visa and MasterCard,
3. How do I return an item?
   If you’re not satisfied with your purchase, you can initiate a return within 30 days of receiving your order. Simply log into your account, navigate to the “Returns” section, and follow the prompts to request a return label. Once your return is received and processed, we’ll issue a refund to your original payment method.
4. Do you offer international shipping?
   Yes, we offer international shipping to select countries. During the checkout process, you’ll have the option to choose your preferred shipping method and see the associated costs. Please note that customs duties and taxes may apply, depending on your location.
5. How can I contact customer support?
   Our customer support team is available to assist you via email, phone, or live chat. You can find our contact information on the “Contact Us” page. We strive to respond to all inquiries within 24 hours and are committed to providing exceptional service to our customers.
6. Can I modify or cancel my order after it’s been placed?
   Once an order has been placed, it’s processed quickly to ensure prompt delivery. If you need to modify or cancel your order, please contact us as soon as possible. While we’ll do our best to accommodate your request, we cannot guarantee changes once an order has been processed for shipment.
7. Are your products ethically sourced?
   We’re committed to ethical sourcing and sustainability. Our products are sourced from reputable suppliers who adhere to fair labor practices and environmental standards. Additionally, we strive to use eco-friendly materials and packaging whenever possible.
8. How do I know what size to order?
   To find the perfect fit, we recommend referring to our size chart, which can be found on each product page. Simply compare your measurements to the corresponding size chart to determine the best size for you. If you have any questions or need assistance, our customer support team is happy to help.
9. Do you offer gift wrapping or personalised messages?
   Yes, At Malabeez UK we offer gift wrapping and personalised messages for select items. During the checkout process, you’ll have the option to add gift wrapping and include a personalised message for the recipient. Simply select these options before completing your purchase.
10. How can I stay updated on promotions and new arrivals?
    To stay informed about our latest promotions, new arrivals, and exclusive offers, we recommend subscribing to our newsletter. You can sign up by entering your email address in the subscription form at the bottom of our website. Additionally, you can follow us on social media for real-time updates and behind-the-scenes content.